fj99 Privacy Policy

1 Information We Collect

fj99 collects personal data from you in three principal ways: information you provide directly during registration and account use, information we collect automatically when you interact with the platform, and information we receive from third-party service providers such as payment processors and identity verification partners.

1.1 Information You Provide Directly

When you create a fj99 account or use our services, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials: Username and encrypted password hash. Passwords are never stored in plain text.
• KYC documents: Scanned copies or photographs of your National Identity Card (NID), passport, driving licence, or other government-issued identification, as required during the verification process.
• Financial data: Payment method details including bKash wallet number, Nagad number, Rocket number, Upay account, bank account reference, or card details (Visa/Mastercard). Full card numbers are handled by our certified payment processing partners and are not stored on fj99 servers.
• Transaction history: Records of all deposits, withdrawals, bonus claims, and wagering activity on your fj99 account.
• Communications data: Any correspondence you send to fj99 support via email, live chat, or ticketing systems, including [email protected] email enquiries.

1.2 Information Collected Automatically

When you access and use the fj99 platform, certain data is collected automatically through standard web technologies:

Data Category	Examples	Purpose
Device & Technical Data	IP address, device type, OS version, browser type	Security, fraud prevention, platform optimisation
Usage Data	Pages visited, games played, session duration, click patterns	Platform improvement, responsible gaming monitoring
Location Data	Country and city-level geolocation derived from IP	Eligibility verification, regional compliance
Cookie & Tracking Data	Session tokens, preference cookies, analytics identifiers	Session management, personalisation, analytics

1.3 Information from Third Parties

fj99 may receive personal data about you from trusted third-party sources including identity verification bureaux, payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, Mastercard), fraud detection services, and analytics providers. This information is used solely to supplement our own records for the purposes of identity verification, payment processing, and fraud prevention.

2 How We Use Your Data

fj99 processes your personal data on one or more of the following legal bases: the performance of a contract with you (providing the fj99 service), compliance with a legal obligation, our legitimate interests in operating a secure and fair gaming platform, and — where required — your explicit consent.

The specific purposes for which fj99 uses your personal data are as follows:

• Account creation and management: To register your fj99 account, verify your identity and age, maintain your account profile, and process your login requests.
• Service delivery: To enable you to place bets, play casino games, claim bonuses, make deposits and withdrawals via bKash, Nagad, and other supported methods, and access all fj99 platform features.
• Payment processing: To initiate, process, and record all financial transactions on your account, including deposits, withdrawals, refunds, and chargebacks.
• KYC and age verification: To verify that you are at least 18 years of age and that your identity matches the details provided at registration, as required by our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other prohibited conduct as defined in the fj99 Terms & Conditions.
• Responsible gaming: To monitor your gaming behaviour for indicators of problem gambling and to administer self-exclusion, deposit limits, and cooling-off periods where requested or required.
• Customer support: To respond to your enquiries, investigate complaints, and maintain records of your support history for quality assurance purposes.
• Legal compliance: To fulfil our obligations under applicable laws and regulations and to respond to lawful requests from competent authorities.
• Service improvement: To analyse platform usage patterns, conduct internal research, and develop new features and products that better serve Bangladesh players.
• Marketing communications: Where you have given your consent, to send you promotional offers, bonus notifications, and updates about new games and features at fj99. You may withdraw this consent at any time by contacting [email protected].

3 Data Sharing & Disclosure

fj99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may, however, share your data with carefully selected third parties in the following limited circumstances:

3.1 Service Providers and Partners

fj99 works with a limited number of trusted third-party service providers who process personal data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard — to process your financial transactions securely.
• Identity verification providers: Third-party KYC bureaux that assist in verifying the authenticity of identity documents submitted during registration.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum necessary session data to deliver the games you play on fj99.
• Analytics and fraud detection: Technology partners who help fj99 analyse platform usage, detect suspicious activity, and maintain platform security.
• Cloud and hosting infrastructure: Data storage and processing infrastructure providers who host fj99 systems under contractual data protection obligations.

All third-party processors are bound by strict contractual obligations that require them to protect your personal data, use it only for the specified purpose, and comply with applicable data protection standards.

3.2 Legal and Regulatory Disclosure

fj99 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In such cases, fj99 will disclose only the minimum data necessary to comply with the legal obligation.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fj99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. fj99 will notify registered players by email in advance of any such transfer and will ensure that the acquiring entity is bound to treat your data in accordance with this Privacy Policy.

4 Cookies & Tracking

fj99 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform effectively and to improve the user experience for Bangladesh players. A cookie is a small text file placed on your device by a website server.

4.1 Types of Cookies Used by fj99

Cookie Type	Description	Required?
Strictly Necessary	Session tokens, authentication cookies, CSRF protection tokens. These are essential for the platform to function and cannot be disabled.	Yes — always active
Functional	Language preferences, odds format settings, game lobby display preferences, and last-visited game category.	Optional — enabled by default
Analytics	Aggregated usage statistics used to understand how players navigate fj99, which games are most popular, and where technical issues occur.	Optional — can be disabled
Security	Fraud detection tokens and device fingerprinting data used to identify suspicious login attempts and protect your fj99 account.	Yes — always active

4.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy settings panel. Please note that disabling strictly necessary cookies will prevent you from logging in to your fj99 account and using the platform. Disabling analytics cookies will not affect your ability to use fj99 but will limit our ability to improve the service for Bangladesh players.

fj99 does not use cookies to serve third-party advertising or to track your browsing activity across other websites.

5 Data Retention

fj99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal or regulatory obligations that require longer retention. The following retention principles apply:

• Active account data: Retained for the duration of your active account relationship with fj99 plus a minimum of five (5) years following account closure, to comply with financial record-keeping and anti-money laundering obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence: Retained for three (3) years from the date of the last interaction unless a longer period is required for an ongoing dispute or regulatory matter.
• Marketing consent records: Retained until you withdraw your consent, plus a further period of two (2) years for audit purposes.
• Server logs and technical data: Retained for up to twelve (12) months for security monitoring purposes, then securely deleted.

When personal data is no longer required and no legal obligation requires its retention, fj99 will securely delete or anonymise it in accordance with our internal data disposal procedures.

6 Data Security

fj99 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• TLS/SSL encryption: All data in transit between your device and fj99 servers is encrypted using current Transport Layer Security protocols.
• At-rest encryption: Sensitive data stored on fj99 servers — including password hashes, financial records, and KYC documents — is encrypted at rest.
• Access controls: Access to personal data within fj99 systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role.
• Two-factor authentication: fj99 supports and encourages the use of two-factor authentication (2FA) to add an additional layer of protection to your account login.
• Regular security audits: fj99 conducts periodic internal security reviews and engages independent third-party security firms to conduct penetration testing and vulnerability assessments.
• Incident response: fj99 maintains a documented incident response procedure. In the event of a data breach that is likely to result in a risk to your rights, fj99 will notify affected players without undue delay.

7 Your Privacy Rights

As a fj99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". fj99 will respond to all verified requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data fj99 holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account information directly through your fj99 account settings.
• Right to Erasure: You may request that fj99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the processing is unlawful. This right is subject to our legal retention obligations — we may not be able to delete certain data that we are required to retain by law.
• Right to Restrict Processing: You may ask fj99 to restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or where you have objected to processing pending verification of our legitimate grounds.
• Right to Object: Where fj99 processes your data on the basis of legitimate interests, you have the right to object to that processing. You also have an unconditional right to object to processing your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where fj99 relies on your consent as the legal basis for processing (e.g., sending marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller where technically feasible and where processing is based on consent or contract.

8 Contact & Data Queries

fj99 is committed to resolving any privacy-related concern you may have. If you have a question about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact our dedicated data support team using the details below. Please note that the email address is displayed as plain text and is not a clickable link.

Data Support Email: [email protected]
Subject Line: Privacy Rights Request / Privacy Policy Query
Response Time: Within 3 business days for general queries; within 30 days for formal rights requests.
Operating Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6).

fj99 reviews and updates this Privacy Policy periodically. The effective date at the top of the page reflects the date of the most recent revision. We encourage all registered players to review this page from time to time to stay informed about how we protect your personal data. Material changes will be communicated to registered players via email or via a notice displayed upon login.

This Privacy Policy is written in English and constitutes the authoritative version. In the event of any discrepancy between the English version and any translation, the English text shall prevail.