fj99 Responsible Gaming Commitment

1 Our Commitment to Responsible Gaming

fj99 is Bangladesh's premier online casino and sports betting platform, trusted by over 2.4 million registered players. With that scale of trust comes an equally significant responsibility. We are committed to providing an entertainment experience that is safe, fair, and sustainable for every player — from cricket betting fans in Dhaka to slot enthusiasts in Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Responsible gaming at fj99 is not a box-ticking exercise. It is an active, ongoing program embedded into every layer of our platform — from account registration through to daily gameplay. Our goal is simple: to ensure that every player who chooses fj99 as their gaming home can do so safely, within their own personal limits, and with full knowledge of the resources available to them should gambling ever stop being fun.

We acknowledge that for a small number of players, gambling can become a problem. fj99 takes this reality seriously. We actively invest in detection systems, player education, and support pathways to identify and assist any player who may be developing a harmful relationship with gambling. This policy sets out the full framework of that commitment.

2 Age Restriction & Verification

fj99 is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make any deposit, or participate in any game or betting market on fj99. This is not merely a policy preference — it is a non-negotiable requirement that we enforce through multiple verification checkpoints.

How fj99 Verifies Age

At the point of registration, all fj99 users are required to enter their date of birth. This self-declaration is followed by a formal KYC (Know Your Customer) verification step, during which players must submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms their full legal name and date of birth.

fj99 reserves the right to suspend a player's ability to deposit or withdraw funds until their age has been formally verified. Accounts where the submitted documentation raises doubts about the player's age will be placed under review immediately. If an account is found to belong to a person under 18, it will be permanently closed and all deposits will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, bank account, or card) within a reasonable timeframe.

Protecting Minors

fj99 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling websites. Third-party tools such as Net Nanny, Kaspersky Safe Kids, and similar applications can be configured to block gambling-related domains. Please also ensure that your fj99 account login credentials are never shared with or accessible to anyone under 18 in your household. Keeping your password private and logging out of your account after every session are simple but effective steps.

3 Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually and can be difficult to recognise from the inside. The following warning signs may indicate that gambling is no longer a healthy form of entertainment for you or someone you know:

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take fj99's self-assessment quiz (below) and to contact our support team or an independent counselling organisation. Seeking help early is always the right decision.

4 Player Protection Tools

fj99 provides a comprehensive suite of self-management tools that allow you to maintain full control over your gaming activity. All tools are accessible from the "Responsible Gaming" section of your fj99 account settings and take effect in accordance with the timelines described below.

4.1 Deposit Limits

You may set a maximum deposit amount per day, per week, or per calendar month. Limits apply across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, Mastercard). Once set, a deposit limit cannot be increased until a mandatory cooling-off period of at least 24 hours has elapsed. Reductions to deposit limits take immediate effect. We recommend reviewing your limits regularly to ensure they remain aligned with your personal financial situation.

4.2 Loss Limits

In addition to deposit controls, fj99 allows you to set a maximum net loss threshold per day, per week, or per month expressed in Bangladeshi Taka. When your net losses reach the set threshold within the relevant period, your ability to place further bets or wagers is temporarily suspended until the period resets. Loss limits are designed to protect your bankroll and prevent sessions from escalating beyond a comfortable level.

4.3 Session Time Limits

You can configure a maximum session duration — for example, two hours per day — after which fj99 will automatically log you out of the platform. A configurable on-screen reminder will appear at a designated interval (e.g., every 30 minutes) to notify you of how long your current session has lasted and your net position during that session.

4.4 Wager Limits

For players who wish to control the size of individual bets rather than total deposits or losses, fj99 offers per-bet wager limits that can be applied across all casino games and sports betting markets. This is particularly useful for managing exposure in high-volatility slots or in-play cricket and sports betting markets.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool fj99 offers. It is designed for players who feel that they need a significant break from gambling — not just a short pause — and who want a firm, enforceable barrier between themselves and the fj99 platform.

How to Activate Self-Exclusion

6 Support & Resources

fj99 is committed to connecting players with the right support when they need it. Our own team is available around the clock, and we also encourage players to reach out to independent counselling and support organisations that specialise in gambling-related issues. Seeking help is a sign of strength, not weakness.

All support contacts at fj99 are treated with strict confidentiality. Any personal disclosures you make to our responsible gaming team are handled with the utmost discretion and are never used for commercial or marketing purposes. Your wellbeing is our only concern in these conversations.

7 Tips for Responsible Play

The vast majority of fj99 players enjoy cricket betting, live casino, slots, and crash games as a healthy and entertaining pastime. The following practical guidelines are designed to help you keep gambling enjoyable and within safe boundaries over the long term.

• Set a budget before you play. Decide in advance how much you are comfortable spending and treat that amount as the cost of entertainment — not as an investment you expect to recover.
• Never chase losses. Losing is a normal part of gambling. Increasing bet sizes or depositing additional funds to try to recover losses is one of the clearest early signs of problem gambling. Accept losses calmly and walk away.
• Keep gambling separate from financial obligations. Never gamble with money you need for rent, food, utility bills, school fees, or any other essential expense. Only ever use disposable income for gambling.
• Use the tools fj99 provides. Deposit limits, session timers, and loss limits are there for good reason. Using them is not an admission of weakness — it is a smart, proactive way to protect your enjoyment over the long run.
• Take regular breaks. Long, uninterrupted sessions are associated with poorer decision-making and higher losses. Step away at natural intervals, stay hydrated, and keep perspective on the session as a whole.
• Avoid gambling when emotional. Do not use fj99 as a way to escape stress, relationship difficulties, work pressure, or grief. Emotional gambling is strongly associated with reckless bets and subsequent regret.
• Keep gambling in balance. Gambling should be just one of many leisure activities in your life. If you find that fj99 is crowding out time spent with family, friends, sports, hobbies, or work, it is time to reassess your usage patterns.
• Alcohol and gambling do not mix well. Playing under the influence of alcohol or substances significantly impairs judgment and impulse control. Avoid gambling when your decision-making is compromised.
• Know that the house edge is real. All casino games and betting products at fj99 are designed with a mathematical house edge. Over the long run, the platform will always retain a percentage of total wagers. There are no guaranteed winning strategies, and past results do not predict future outcomes.
• Talk to someone. If you feel uncomfortable about your gambling behaviour, talking to a trusted friend, family member, or our support team at [email protected] is always the right first step.

8 Contact Our Team

fj99's responsible gaming team is available 24 hours a day, 7 days a week, 365 days a year, operating on Bangladesh Standard Time (BST, UTC+6). We are here to help with any query or concern related to your gambling habits, account limits, self-exclusion, or general wellbeing as a fj99 player.

Responsible Gaming Email: [email protected]
Recommended Subject Line: Responsible Gaming Request
Response Time: Within 3 hours for urgent responsible gaming matters; within 24 hours for general queries.
Operating Hours: 24/7, Bangladesh Standard Time (UTC+6).

Please note that the email address above is displayed as plain text only and is not a clickable link. To contact us, please copy the address manually into your email client. All responsible gaming communications are handled by dedicated staff who are trained in gambling support protocols and will treat every contact with empathy and full confidentiality.